Refund policy
Return and Refund Policy
Last updated: August 2026
At Lyn TCG, we want you to be completely satisfied with your purchase. Because trading card games involve unique items, collectibles, and sealed products, please review our specific policy for returns and refunds below.
1. Sealed Products (Booster Packs, Elite Trainer Boxes, Tins, etc.)
Unopened & Factory Sealed: We accept returns on sealed products within 14 days of delivery, provided they are in their original, factory-sealed condition with any shrink wrap or security seals completely intact.
Opened Products: Due to the nature of trading cards and the potential for tampering, we do not accept returns or offer refunds on opened booster packs, boxes, or collections once the outer packaging or seals have been broken.
2. How to Request a Return
To start a return, please do not send items back to your sender address automatically. Instead, contact us at [EMAIL] with your order number and photos/reason for the return.
If your return is accepted, we will provide you with the correct returns processing address via email.
Buyers are responsible for paying their own return shipping costs unless the item arrived damaged or incorrect.
We strongly recommend using a tracked or signed-for delivery service for returns, as we cannot issue a refund for items lost in transit back to us.
4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
5. Damaged or Incorrect Orders
If your order arrives damaged during transit, or if you received the wrong item, please contact us immediately at [EMAIL] within 48 hours of delivery with photographic evidence of the damage and packaging so we can resolve the issue swiftly.